What is LUX WATCH STRAPS’s Return Policy?
How many days do I have to return a product?
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
Additional non-returnable items:
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at : firstname.lastname@example.org
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. Store owner will pay the shipping fees.
Wrong size the customer will pay the shipping fees .If the customer is mistaken for size, the shipping costs for the change of the product will be paid by the customer, once the email arrives from the store approving the change.
- If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
LUX WATCH STRAPS 5140 Gate Parkway #6109, Jacksonville, FL 32256
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
How do I return an item? (Shipping)
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If a return is damaged/used when received the customer will be responsible for all shipping costs, including returning the strap back to them.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- The item must be in its original condition as defined above to be accepted as a return. Customers must return the item in a package including the Customer Name and Order Number.
Your must return the item within 14 days of your purchase.
- Send us an email at firstname.lastname@example.org to request a refund.
- The original packing slip must be included.
Mail your Returned Item to:
LUX WATCH STRAPS
5140 Gate Parkway #6109
Jacksonville, Fl. 32256